Trust & Safety

Safeguarding Policy

Nannvo believes every child deserves to be safe. This policy sets out our commitment to child protection and explains what families and nannies should do if a concern arises.

Last reviewed: April 2026. Reviewed annually.
Our commitment: Nannvo operates a zero-tolerance approach to any harm or risk of harm to children. Every nanny on the platform must pass our mandatory vetting process before connecting with families — no exceptions.

1. Who this policy applies to

This policy applies to:

  • Families — parents, guardians, or carers using Nannvo to find childcare
  • Nannies — all childcare professionals registered on the Nannvo platform
  • Nannvo Ltd — the company operating the platform and all staff involved in vetting and matching

Nannvo is committed to promoting the safety and wellbeing of every child, regardless of age, gender, race, religion, disability, or identity.

2. How Nannvo keeps children safe

Every nanny on the Nannvo platform must complete the following before being approved:

  • Enhanced DBS check — the highest level of UK criminal background screening for those working with children, carried out through the Disclosure and Barring Service
  • Identity verification — government-issued photo ID and right to work in the UK are verified for every applicant
  • Professional reference checks — a minimum of two professional references are personally confirmed before any nanny profile is activated
  • Suitability interview — all nannies complete an interview assessing their experience, approach to child safety, and knowledge of safeguarding responsibilities
  • Paediatric First Aid — nannies are strongly encouraged to hold a current Paediatric First Aid certificate; this is highlighted on their profile
  • Ongoing monitoring — Nannvo reviews DBS renewal status and takes immediate action if any concern is raised about a nanny's conduct

Nannvo will share safeguarding concerns with the relevant statutory agencies where required by law.

3. Responsibilities for nannies

All nannies registered with Nannvo are expected to:

  • Hold a current Enhanced DBS certificate and notify Nannvo if their status changes
  • Hold, or work towards, a valid Paediatric First Aid qualification
  • Complete relevant safeguarding training (e.g. the free NSPCC safeguarding awareness course) and keep it up to date
  • Listen to children's concerns, take them seriously, and never dismiss or minimise what a child says
  • Report any child protection or safeguarding concern immediately to the relevant local authority children's services or the police — do not wait
  • Agree a photograph and video policy with families at the start of any placement, and adhere to it at all times
  • Notify Nannvo immediately if they become aware of any safeguarding concern involving a child in their care

4. Responsibilities for families

Families using Nannvo are expected to:

  • Provide nannies with clear information about any specific vulnerabilities, medical needs, or welfare considerations relating to their children
  • Set clear expectations around photography, social media, and privacy at the start of any placement
  • Report any concerns about a nanny's conduct to Nannvo promptly via safeguarding@nannvo.co.uk
  • Contact the relevant authorities directly if they believe a child is in immediate danger

5. How to raise a safeguarding concern

If you have a safeguarding concern — whether you are a family or a nanny — please act immediately. Do not wait.

If a child is in immediate danger

  • Call 999 (police / emergency services) immediately
  • Contact your local authority children's services — find yours at gov.uk/find-local-council

To report a concern to Nannvo

All safeguarding reports received by Nannvo are treated as confidential and escalated immediately. We will cooperate fully with any statutory investigation.

6. Key external contacts & resources

7. Policy review

This policy is reviewed annually, or sooner if there is a change in legislation, statutory guidance, or following any safeguarding incident. The most recent version is always published on this page.

If you have feedback on this policy or believe something important has been omitted, please contact us at safeguarding@nannvo.co.uk.