1. What are cookies?
Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences, keep you logged in, understand how you use the site, and serve relevant content.
We also use similar technologies such as local storage, session storage, and pixel tags, which are all covered by this policy.
2. How we use cookies
Nannvo uses cookies to:
- Keep you securely logged in to your account
- Remember your preferences and settings
- Understand how visitors use our platform so we can improve it
- Measure the effectiveness of our marketing campaigns
- Prevent fraud and ensure the security of our platform
3. Types of cookies we use
| Category | Cookie name(s) | Purpose | Duration |
|---|---|---|---|
| Essential | session_id, csrf_token | Required for the platform to function. Keeps you logged in and protects against cross-site request forgery. | Session / 7 days |
| Essential | nannvo_cookies | Stores your cookie consent preference so we don't ask again. | 1 year |
| Analytics | _ga, _ga_* | Google Analytics — helps us understand how users navigate our site (anonymised). No personal data is shared with Google. | 2 years |
| Analytics | _hjSessionUser, _hjSession | Hotjar — records anonymised session behaviour to help improve user experience. | 1 year / session |
| Marketing | _fbp, _fbc | Facebook Pixel — measures the effectiveness of our advertising campaigns. | 90 days |
| Marketing | _gcl_au | Google Ads conversion tracking — helps us understand which adverts lead to sign-ups. | 90 days |
4. Essential vs optional cookies
Essential cookies are necessary for the platform to work correctly and cannot be switched off. They do not store any personally identifiable information.
Analytics and marketing cookies are optional. You can accept or decline them when you first visit our site, and you can change your preferences at any time.
5. Your cookie choices
When you first visit Nannvo, you will see a cookie banner asking for your consent to optional cookies. You can:
- Accept all: we will place all cookies described above
- Decline: only essential cookies will be placed
You can also control cookies directly through your browser settings:
Please note that disabling certain cookies may affect the functionality of our platform.
6. Third-party cookies
Some cookies are placed by third-party services we use (such as Google Analytics and Facebook). These are governed by the respective third parties' privacy policies. We encourage you to review those policies:
7. Updates to this policy
We may update this Cookie Policy as our use of cookies changes or as required by law. The date at the top of this page shows when it was last updated. We recommend reviewing it periodically.
8. Contact us
If you have any questions about our use of cookies, contact us at privacy@nannvo.co.uk